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Troubleshooting Problems in Kindle:

Troubleshooting problem in kindle

Troubleshooting Slow Screen Response:
Previous software version: Make sure you have the latest software version for your device. To learn more, go to and select your device to find the latest software update.
Download in progress: If you are currently downloading content on your device, it may be slow to respond until all downloads are complete. It may also be slow immediately after downloading a large amount of content.
Device temperature:Avoid using your device in extreme hot or cold temperature conditions.
Device accessories: If you have a protective case or screen, try removing it and testing the device without it.
Touchscreen is dirty: Clean the screen with a soft, slightly damp, lint-free cloth. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
Low battery: If your device battery is low, charge your device for at least 30 minutes, and then try restarting again.
Reset Need: If you continue to experience slowness after restarting your device, try resetting your device by selecting Reset Device from the Settings menu.

Common Kindle Issues:

  • Amazon kindle fire support or Unable to Register Kindle
  • Amazon kindle fire support or Book did not download
  • Amazon kindle fire support or Haven't received book
  • Amazon kindle fire support or Screen frozen
  • Problem with wifi on Kindle
  • Unable to make a purchase
  • Kindle Fire unresponsive
  • Kindle not turning ON
  • Kindle working Slow
  • Unable to login

Types of Kindle:

  • Kindle Touch support
  • Kindle Reading Apps
  • kindle paper white
  • Kindle eReaders
  • Kindle Fire HDX
  • Kindle Fire
  • Kindle DX

Common Kindle Fire Problems:

Can't Turn Off Kindle Fire Accessibility?
If you've turned on one of the Kindle Fire accessibility features you may be having trouble turning them back off, especially if it's the voice screen reader or explore by touchoptions. That's because the gestures are changed and regular swiping and touching of your screen no longer works the same.

Device temperature:Avoid using your device in extreme hot or cold temperature conditions.

Kindle Fire Video Tip:
Depending on which Kindle Fire you have, it can be quite difficult (and super frustrating) to access your settings to turn off accessibility if the explore by touch option is on.

Kindle Fire Won't Turn On, Charge, or is Stuck:
An unfortunate side effect of Amazon's tablets not coming with an instruction manual is that there's no way to know how to do a Kindle Fire reset unless you figure it out on your own or learn how from someone else.

How to Contact Amazon Support:
If you have a Kindle Fire problem, and you've already browsed my site map and FAQ, read through the comments at the bottom of related pages of my site, or even searched my site, perhaps what you're looking for isn't here.