privacy of the visitors to this Website. Web Mate Solution is the sole owner of the information collected on Web Mate Solution. We will not provide, rent, loan, or sell any
identifiable personal information to any other third party, unless legally required to do so. The information is collected from users at various different
points on our Website. We do use subcontractors and agents to collect and process personal data and we require our subcontractors and agents to adhere to the
provisions of the Data Protection Act 1998 under English law.
A. Personal Details Web Mate Solution stores user's contact information such as First and Last name, E-mail address, Postal address, etc. and will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service. We do use third party contractors to collect this information and they will process your personal data.
B. Computer System Information
i. Computer System Information:-We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
ii. Remote Access:-
While requesting support you may request for the problem to be resolved by taking control of your computer. Web Mate Solution uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
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