Refund Policy

1. If you order our Services (such as where you order by telephone, online or by any other method at a distance) and you are contracting as a consumer and are not acquiring the Services for use in or by a business, you may cancel a Contract at any time within seven working days beginning on the date on which we send you the Email Confirmation or at any time before the Services commence (if earlier). For the avoidance of doubt, in the case of Subscription Services this cancellation right applies only within seven days of you commencing your initial subscription with us. If you wish to cancel a Contract within the seven day cooling-off period you must notify us within the prescribed period by email

2. A Contract cancelled by you within the seven day cooling-off period will be refunded in full. We will usually refund any money received from you using the same method originally used by you to pay for the Services (whether One-Off Services or Subscription Services).

3. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we receive your written cancellation.

4. You hereby acknowledge and agree that if any Services have already commenced prior to the end of the seven day cooling-off period, you will not have the right to exercise your right of cancellation